How can we help?
Our research support team is here to assist with orders, product questions, order support, and more.
Email UsEmail Us
support@aminexlabs.com
Typically responds within 24 hours
Business Hours
Monday to Friday 9am to 6pm EST
Closed on weekends and holidays
Research Support
Specialized support for research questions
COA verification and compound guidance
Support FAQ
Quick answers to common questions
We typically respond to all inquiries within 24 hours Monday through Friday. For urgent order issues we aim to respond within a few hours.
Once your order ships you will receive a tracking number via email. You can use this to track your package directly on the carrier website.
Contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement at no cost to you.
Every order includes a Certificate of Analysis from our independent third party laboratory. You can also view all COAs on our COA page.
Yes we offer volume pricing for larger research orders. Contact us directly to discuss pricing for bulk quantities.
Our support team can help guide you toward the right compounds based on your research goals. Contact us with your specific research area.
Your COA is included with every order. You can also access all COAs on our dedicated COA page or contact us with your lot number.
Try a different card or payment method. If issues persist contact your bank as some institutions flag research peptide purchases. You can also contact us for alternative payment options.